Tweet |
We called Harrah’s Casino, Las Vegas, Nevada to check some details and when the call was answered by their automated call handling system we were given the option to give feedback at the end of the call. We agreed. At the end of the call we were then put through to an automated system and were asked 5 questions which we scored on a scale of 1-5. We gave feedback on quality of interaction and also hold times, etc. We know this is not a new application but, it’s the first time in months we have come across it in a very long time! Can your contact center learn from this simple, low cost and effective idea?!
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall