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Vice President, Product Strategy
Director - Patient Access and Care Coordination
VP Customer Relations
Proximity To Customers
There is a strange business paradox – the agents in the contact center are facing customers every day, yet their power to resolve problems is often minimal. On the other hand, top management, those who hold the power to change and influence the customer experience, are the furthest from the customer. Executives cannot make informed decisions unless they are plugged into their customer’s viewpoints and opinions!