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Sr. Director of Product Marketing, Consumer Solutions
HR Generalist III
Vice President, Global Service Delivery
Can You Deliver?
Make sure that the message delivered to the marketplace by sales & marketing activity, matches your Contact Center’s brief and you can actually deliver what it says you can! For example I responded to an advert with the line “call now for a test drive”, but was disappointed when I couldn’t actually get an appointment there and then. So it is important that you constantly review and influence the message with your marketing team to avoid customer dissatisfaction.