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Director, Call Center Saas Ops
Operations Data Management Consultant
Director of Contact Center Operations
Sales and Service Representative
Contact Center Supervisor
Can You Deliver?
Make sure that the message delivered to the marketplace by sales & marketing activity, matches your Contact Center’s brief and you can actually deliver what it says you can! For example I responded to an advert with the line “call now for a test drive”, but was disappointed when I couldn’t actually get an appointment there and then. So it is important that you constantly review and influence the message with your marketing team to avoid customer dissatisfaction.