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5 More Ways To Start Motivating Agents Today!

1. Include them in the selection process for furniture etc. 2. Allow good performers first choice at rota selection 3. Put in place a recognition scheme 4. Share results with them – not just ACD stats but also sales results and company performance 5. Pin up customer testimonials where everyone can see them

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Having been a trainer of agents, supervisors and even managers of large centers, the one thing I always did from the outset of a training session was to inject some fun. Over my career I have been on countless courses myself and, like any learning, i... Read More...
October 21, 2021 5:00 AM
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During any contact with an existing or potential customer, your agents will cover a lot of ground – the average person talks at around 120 words per minute. Train your agents to capture as much relevant information as possible regarding the contact. ... Read More...
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