It is still unwise to assume that every caller has a touch-tone phone. If you use an automated attendant to answer calls then consider those who do not have a touch tone phone, or who do but may not have switched the phone to touch tone mode! There are a lot of people out there who may be trying to call you but can’t get through your automated system! There are several options available to allow for this – one is to default to an agent if one of the options given is not chosen (the system does not pick up a tone). For example your options could be: For sales press 1, For service press 2, For all other enquiries press 3 or hold for an agent (default) - We will feature some other ideas in future tips so watch this space!