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Director- Humana Member Service Operations
Customer Care Operations Manager
Sr. Manager of Efficiency & Effectiveness | Customer Relations
VP Customer Relations
Consider The Cell Phone User!
If you are developing customer self-service applications using interactive voice response, test the applications using a cell phone. Use # to acknowledge completion of an entry, and add a 1 ½ second pause before the next prompt - the time needed for a cell phone user to put the phone back to the ear. -Bernard Gutnick,Director of Marketing - Aspect Communications