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Operations Data Management Consultant
Director, Sales Initiatives
Product Marketing Director
Consider The Cell Phone User!
If you are developing customer self-service applications using interactive voice response, test the applications using a cell phone. Use # to acknowledge completion of an entry, and add a 1 ½ second pause before the next prompt - the time needed for a cell phone user to put the phone back to the ear. -Bernard Gutnick,Director of Marketing - Aspect Communications