Build Your Professional Network! Log in now (Not a member? click here to register FREE)
Operations Data Management Consultant
VP, Product and Segment Marketing
Business Development Executive
Senior Vice President, Customer Service
Today, when I call a large company I expect to be put through to a large contact center. I also expect that I may need to speak to several different people to resolve a query or complete a transaction. Make it easier for customers like me and allow agents to give out their name or at least their extension so when I call back I can tell the new person I speak to whom I spoke to last time!