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Operations Data Management Consultant
Director, Call Center Saas Ops
Sales and Service Representative
Today, when I call a large company I expect to be put through to a large contact center. I also expect that I may need to speak to several different people to resolve a query or complete a transaction. Make it easier for customers like me and allow agents to give out their name or at least their extension so when I call back I can tell the new person I speak to whom I spoke to last time!