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Assistant Vice President - Head of IT Customer Service
Associate Director, Operations
Policyholder Services Technical Specialist
Client Services Manager
Make sure you regularly review the progress of the training programme with your own staff and with the training company. Ask for detailed feedback through evaluation questionnaires and also enquire what improvements can be made next time round – there’s always a few things that can be made better.Track the results of the training over time and make sure that the training is followed up by coaching – training should always be followed up with some coaching. Let the training company know how you feel the training went and what results were achieved – very few clients do this and it I extremely valuable feedback to the training company. And finally, make notes on what you will do differently next time!