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Leadership Requires Listening

Next time you have a team meeting, as the leader try and listen more than you speak. You should try and control your input to a minimum and allow your team to run the meetings. Try this – each meeting have a different person run the meeting and you participate as just another member of the team. What often happens over time is that the team become stronger and they can cope even in your absence!

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Make sure every employee knows what is acceptable and what is not. What they can wear in summer and what they can't. Also ensure that if you have 'dress down' days you set minimum expectations, i.e. no oily jeans, etc.

Lastly, expla... Read More...

August 3, 2020 5:00 AM
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our company recently had a very succesful fassion show with the do's and the don'ts

May 18, 2015 6:46 AM EST
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If you run a multi-lingual contact center then give customers the option of listening to queue messages in their preferred language rather than playing all the language options. For example, offer callers a choice so they can select their preferred l... Read More...
August 2, 2020 5:00 AM
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