When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.
Strictly Necessary Cookies
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.
Cookies used
ContactCenterWorld.com
Performance Cookies
Active
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
Cookies used
Google Analytics
Functional Cookies
Active
These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.
Cookies used
Twitter
Facebook
LinkedIn
Targeting Cookies
Active
These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.
Cookies used
LinkedIn
This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties
We heard from a member in the UK who received several offers from a telephone company offering high-speed internet access at a special introductory price for a limited period. When our member called the company’s contact center to sign up she was told it would not be available in her area for several months. She was frustrated with this as she was sold on the idea now and the offer was very attractive.
Unfortunately for her the offer will end before she the telephone company gets round to her area. Naturally she asked the agent if they would honor the promotion, as it’s not her fault she can’t have it. Sadly, the agent did not know and now our member has to wait for the telephone company to come back to her. I wonder how many other calls were about the same thing? Our tip is be prepared for promotions and, if you can’t meet customers’ expectations, be aware of the frustration this may cause and have a back-up plan – at least the agent should know what to say in this type of situation!
1. Always tell them when they do something wrong and never praise them when they do something right 2. Tell them what to do – never ask for their opinion 3. Criticize them in public 4. Expect them to be flexible when you are not 5. Cancel trainin... Read More... May 31, 2020 5:00 AM
1. Rolling your eyes, ‘tutting’ etc. when they make a suggestion you don’t like 2. Telling them off for things that you still do as a Manager 3. Always rewarding the highest achievers – not the best improvers 4. Never saying thank you to staff 5.... Read More... May 30, 2020 5:00 AM
Login to Chat
875 
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT