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Contact center infrastructure manager
Assistant Vice President
Customer Care Operation Manager
Marketing Communication Manager
People Management and Communications Lead
It is good practice to document all processes in your center – from recruitment to complaint handling. This will help you when training new and existing staff as well as build in consistency into your business. Another benefit is that at any point in time you can review the effect of any changes in process and revert back to the original if a revised process does not have the desired effect.