Build Your Professional Network! Log in now (Not a member? click here to register FREE)
Vice President, Corporate Marketing & Communications
Workforce Management Analyst
Leaving Messages For Customers
It is very frustrating to receive an answer phone message from a large corporation that simply says “This is Lisa from company X (International Airline) please call us when you hear this”. This what I picked up from my home answer phone – there are probably several Lisa’s in the company, there is no number to call (I know they have several) or any reference of any kind! If your agents make outbound calls, have a script for leaving messages or train them on what details to leave.