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Get A Service Contract
When ever you are embarking on a mission critical activity such as upgrading a new telephone system, moving offices, launching a new web site, etc., ask for a service contract which states the agreed timescales and penalties if the deadlines are not achieved. To some this may be a little over the top, but when a supplier lets you down it can cost you a significant amount of wasted time, money, and in the worst case, your business!