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Make It Easier To Complain
When I recently had reason to complain about poor service from a local car rental company, I called in and spoke to someone giving him the full details. I was promised a call back. That never happened. I called again and spoke to a second person as the first one I spoke to was not there. Again no response. I called again and spoke to the original person who said his boss was away on holiday and I would now have to write in to a director. I ask myself, why do I have to call 3 times and explain at length the problems I had before being told to write in? Why couldn’t they just say write in if that’s the policy!