For someone looking at a quality monitoring/recording system for the first time I would recommend that they outline exactly what it is that they want to achieve from the quality monitoring solution that they are buying. There is a lot of variety out there and it can become overwhelming as you look through all of the different vendors. If you are not clear about what you’re looking for, and what the requirements are then you can end up lost and fumbling.
In addition, you want to have a good partner to work with moving forward. You need to go with services that will really help you in maximizing that technology and help you through that process of implementation. - Jackie Wiedner of NICE Systems