Build Your Professional Network! Log in now (Not a member? click here to register FREE)
Director, Sales Initiatives
Enterprise Sales Engineer
Assistant Vice President - Head of IT Customer Service
Operations Data Management Consultant
Communications - Consultant
Take Cell Numbers
With the rapid increase in mobile traffic, we are all aware with the problems of losing the connection when the signal is weak. If you take a call from someone on a cell phone, offer to take their number just in case they lose the signal and get disconnected! Based on discussions we have had with cell users, this is a major frustration with contact centers – if they lose the connection they almost always have to start at the beginning because so few take their number.