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Take Cell Numbers

With the rapid increase in mobile traffic, we are all aware with the problems of losing the connection when the signal is weak. If you take a call from someone on a cell phone, offer to take their number just in case they lose the signal and get disconnected! Based on discussions we have had with cell users, this is a major frustration with contact centers – if they lose the connection they almost always have to start at the beginning because so few take their number.

Submit Tips

TIPS

We all need training. In a contact center, agent’s need substantial initial training and regular updates/refreshers to maintain standards, learn new skills and knowledge. Sometimes, training is done at the last minute and the negative effect on servi... Read More...
October 18, 2021 5:00 AM
 3035 
In this age of multiple contact channels I know that I can call, e-mail, visit a web site, etc. for virtually every organisation around. However, as companies try and promote self-service options to reduce costs, sometimes they can get it very wrong.... Read More...
October 17, 2021 5:00 AM
 1
 3472 
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