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Team Names

If your contact center, like most, operates with teams consider giving each a team name. One of the best ways to do this is to ask each team to come up with their own name – usual ones include baseball teams, football teams, basketball teams, etc. If you can, let each team have their name and/or logo above the team desk. It doesn’t cost you anything but can really help develop team camaraderie.

Submit Tips

TIPS

Rapid evolution of technology is really expanding the capability of the Contact Center, but is the customer information this provides being used to good effect in terms of service provided? Behavioural differences in different European markets or fr... Read More...
April 15, 2021 5:00 AM
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Make sure your agents check they are able to deal with a call before taking down too much information. For example, when we called a major ISP with a question regarding local internet access in the US, despite explaining the query the agent went into... Read More...
April 14, 2021 5:00 AM
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Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
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