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Head of Customer Relations and After Sales Transactions
Senior Manager - Customer Interaction Centre
If your contact center, like most, operates with teams consider giving each a team name. One of the best ways to do this is to ask each team to come up with their own name – usual ones include baseball teams, football teams, basketball teams, etc. If you can, let each team have their name and/or logo above the team desk. It doesn’t cost you anything but can really help develop team camaraderie.