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Director- Humana Member Service Operations
Customer Care Operations Manager
Sr. Manager of Efficiency & Effectiveness | Customer Relations
VP Customer Relations
Translation Of Scripts
In this age of multilingual contact centers, scripts often need to be translated. However, sometimes the meaning can be lost through poor translation. It is good practice to have native speakers read scripts that have been translated and ask them for their understanding of the meaning of the message. Don’t just rely on one person – have several native speakers review them.