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Contact Center Supervisor
Director of Customer Relations
Director of Customer Operations
Social Media Manager
Customer Service Shift Manager
Translation Of Scripts
In this age of multilingual contact centers, scripts often need to be translated. However, sometimes the meaning can be lost through poor translation. It is good practice to have native speakers read scripts that have been translated and ask them for their understanding of the meaning of the message. Don’t just rely on one person – have several native speakers review them.