Here’s a really great tip to help you motivate your staff! Simply work with your management team to come up with as many ways to demotivate your staff such as cancelling the Christmas party, changing rotas without discussion, taking away privileges, shouting at them, etc. WHAT, you say? Why demotivate them when we really need to motivate them? This is when the effort to ‘demotivate’ staff pays off – just go down the list you have and honestly agree with your colleagues which ones you may have done recently and mark them on your list. Then just stop doing those things – this is the first step to motivating your staff!! ContactCenterWorld.com