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Operations Data Management Consultant
Contact Center Supervisor
Using Suppliers – Be Safe, Not Sorry!
Always keep records on the services suppliers will provide and maintain a complete set of all transactions and correspondence between yourself and the supplier. The main reason for this is occasionally services or products do not meet expectations or what was promised and you may have to fight hard to get the situation resolved or to negotiate some compensation. The more data you have to back up your case the better chance you have of arguing your case should the need arise. Be Safe, Not Sorry!