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Multi Contact

In this day and age of multi-channel access, how easy do you make it for customers to contact you? If you offer voice (telephone), web, e-mail, fax channels do you actively promote them? I am delighted as a consumer to see companies like AT&T printing all their contact details in just one place on their statements – now that makes sense! What do you do?

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Some contact centers provide substantial resources to help support agents/reps with information they may need, others do not.

In this hi-tech era, information is readily available on the internet and it can be embarrassing as well as frustrating ... Read More...

May 25, 2020 5:00 AM
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Today, many companies around the world utilize predictive dialing technology to screen out answer phones, dead lines etc. and increase productivity. Recently, a major cellular service provider called my cell phone and then, as soon as I answered it, ... Read More...
May 24, 2020 5:00 AM
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