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If you, like many other companies, are trying to direct users to self service applications on the web, such as car reservations, holiday bookings, etc., and you offer better deals on the web, make sure the process for making bookings this way is easy and does not take longer than a phone call. Otherwise you may find customers calling you and then complaining that they can get better rates on the web but it's more painful!

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TIPS

We all hate queuing and what sometimes makes matters worse is being bombarded with sales messages or music we don’t like. When was the last time you asked your callers what they would like? You may then cater for the majority, but how about going one... Read More...
December 3, 2020 5:00 AM
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It’s said that in the real estate business, there are three overriding considerations: Location, Location, and Location.

Businesses dedicated to building customer loyalty must also observe three L’s: Listen, Listen and Listen!

- Listen to the ... Read More...

December 2, 2020 5:00 AM
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