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Maintaining Customer Notes

Every customer contact should be recorded in some manner for the benefit of the customer and contact center. It is important that any phone call, fax, e-mail communication is available for review should the need arise and this should be kept for as long as possible.

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TIPS

Having been a trainer of agents, supervisors and even managers of large centers, the one thing I always did from the outset of a training session was to inject some fun. Over my career I have been on countless courses myself and, like any learning, i... Read More...
October 21, 2021 5:00 AM
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During any contact with an existing or potential customer, your agents will cover a lot of ground – the average person talks at around 120 words per minute. Train your agents to capture as much relevant information as possible regarding the contact. ... Read More...
October 20, 2021 5:00 AM
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