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Ignore The Issues At Your peril
Virtually every contact center I have ever stepped in has some issues (just like any business in fact!) – They are either pay, due to poor management, lack of career progression or training, etc. However the better ones acknowledge these issues and constantly work on plans to improve them, often with those staff who raise the issues. Don’t ignore issues – make your culture open enough so that they will be reported to you and act on them swiftly.