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Vice President, Corporate Marketing & Communications
Workforce Management Analyst
Don’t Over Glamorise Your Job Adverts
Lets be honest, working in a contact center isn’t going to change your life forever, yet many job ads I read for contact center agents makes it sound like the best job in the world. Yes working in a contact center can be great and very enjoyable and rewarding, but dressing it up all the time just to attract applicants can give the wrong impression. It may be better to just tell the job the way it is and that way expectations can be managed. You may also find that whilst your applicant numbers may go down a little, your conversion rate from applicants to joiners may go up – it can save you time and resources too!