Many of us spend considerable time analysing what our competitors are up to (and we should be doing this!), however, we need to know what our own abilities are in detail before we do this. Only then we can effectively evaluate our proposition against theirs and look for ways of increasing service, value and ultimately influence customer loyalty.
Redundancy is very important. It is not a question of if, it is a question of when there will be trouble with your system. Having a back up service provider is beneficial in multiple ways. Allows the end user to test drive another carrier, all the while insuring your phones are up and producing.April 18, 2018 12:06 PM EST