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Analyse Your Customers
Do you know who your customers are? Do you know how often they buy? Do you know how much business comes from repeat purchasers and how much from new customers? Do you know what their needs are? Set about analysing your customers' needs and their purchase patterns. Once you are armed with this information you can then use this information to develop effective strategies to enhance sales, improve service and increase your market share. When customers call you, or you call them, you can gather some of this information simply by asking a few questions!