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Operations Data Management Consultant
Project Analyst - cXc
Assistant Vice President
Schedule In Advance
While making the schedule one week in advance is the easiest choice, it just does not allow employees to plan their lives accordingly. Try publishing a monthly schedule and try to get it out at least a week before the end of the month. You can always make adjustments if your call level changes. By doing this, contact center stability increases and company morale improves.