Build Your Professional Network! Log in now (Not a member? click here to register FREE)
Product Marketing Director
Operations Data Management Consultant
Customer Service Specialist Sr
VP, Product and Segment Marketing
Team Leader II
If you have a detailed idea of what type of contacts you have with customers, set about filtering them to the most appropriate team. For example, if you find 20% of your calls are for different departments, offer callers the option of getting directly through to that department using an automated attendant.