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Recognition

When was the last time you publicly praised one or more members of staff in public? Maybe you’re thinking when was the FIRST time I did this? Recognition is one of the greatest motivators – we love it when we go into our favourite restaurant and they know us by name don’t we? So why not do the same with your team – recognise great achievements and make it public. Note – the converse is not true – don’t criticise in public! ContactCenterWorld.com

Submit Tips

TIPS

Here’s a really great tip to help you motivate your staff! Simply work with your management team to come up with as many ways to demotivate your staff such as cancelling the Christmas party, changing rotas without discussion, taking away privileges, ... Read More...
January 27, 2021 5:00 AM
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Ever been in a contact center where the calls don’t come in when they are supposed to? When your company sends out information packs, make sure someone checks the telephone number or even that there is one! We once came across a major UK bank who sen... Read More...
January 26, 2021 5:00 AM
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