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First Contact

There are many ways to find potential suppliers – ask colleagues and friends, visit trade shows, look in our supplier’s directory, etc. Contact a maximum of 5 companies. At first contact, assess how YOUR call is dealt with. Ask yourself, "Is this what you would expect from a first class training company or do they leave you feeling a little disappointed?" If you are disappointed then this could speak volumes for their business style! – If their own staff don’t impress you then how will they train yours?

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TIPS

A major problem for companies these days is communication. Despite all the great technology available, little consideration is given to training staff on how to use voice mail. Today's tip is on behalf of everyone who has ever called someone only to ... Read More...
January 24, 2021 5:00 AM
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Develop a complaints procedure so that any complaints received by post, fax, e-mail, via the web, in person or by phone are logged and tracked. Most importantly make sure you deal with them in the timeframe agreed with the customer. A simple tracking... Read More...
January 23, 2021 5:00 AM
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