Build Your Professional Network! Log in now (Not a member? click here to register FREE)
Log how many contacts you have with a customer before their complaint is resolved. You may find that inefficiencies within the systems result in extras processes that could be avoided. For example, if a customer's cell phone was incorrectly cancelled, check what services the customer had before cancellation so that the correct ones are re-instated – this could save you repeat calls by the customer and help you keep them!