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Operations Data Management Consultant
Director, Call Center Saas Ops
Sales and Service Representative
Policyholder Service Consultant
Log how many contacts you have with a customer before their complaint is resolved. You may find that inefficiencies within the systems result in extras processes that could be avoided. For example, if a customer's cell phone was incorrectly cancelled, check what services the customer had before cancellation so that the correct ones are re-instated – this could save you repeat calls by the customer and help you keep them!