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Operations Data Management Consultant
Senior Vice President, Customer Service
Director of Special Projects
Vice President, Customer Care
Every time you do some planned training that involves the agents doing exercises, role plays etc, it is worth giving each attendee a personalised certificate to say they have successfully completed the course. Many agents value this recognition and are proud to have achieved this. It doesn’t cost you much in time and money and is greatly appreciated by agents. Lastly, let the agents post their certificates on a wall above, or beside their desk.