If you are looking for where the new technology can impact your business, look at new applications that you were not able to afford before. Look at applications that are hurting your ability to get a return on investment from your customer, and the barriers to the enhancement of that relationship.
Things like call recording that used to be extremely expensive are now sometimes built into the new technologies. You now have the ability to have remote agents, and agents on cellular phones, and agents that can be shared in different locations, so your ability to get the most out of your employees without having to duplicate them has increased. You really need to tackle the fundamentals that keep you from delivering on the goals of your organization. - James Puchbauer - Director of Marketing, Altigen