9 DAYS LEFT TO ENTER THE AWARDS!
Compete in 2019 for a World Title and be named Best in the World in one or more than 34 awards - Click here to apply now
JOIN US AND HEAR BEST PRACTICES
At the 2019 NEXT GENERATION Contact Center & Customer Engagement events - Click here to book now
Time to upgrade your membership
Take advantage of all the benefits of an executive membership - Click here to upgrade now
Build Your Professional Network! Log in now (Not a member? click here to register FREE)
Do you measure customer satisfaction? Do you ask callers to your center what they think of your service and how it can be improved? Do you then listen to their feedback? Some of you do, others don’t and there’s a few of you who may think you may be, to coin a phrase, ‘opening a can of worms’. The truth is, every contact center should measure customer satisfaction to ensure your customers are getting what they want. Otherwise they won’t be customers for long! Be warned, if you do ask for feedback, listen, learn and act upon it – don’t defend or do nothing about it otherwise it’s a waste of time and effort – at least that’s what your customers will believe. ContactCenterWorld.com