Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND

How To Get Published on ContactCenterWorld.com

Upcoming Events

How To Get Published on ContactCenterWorld.com

TRAINING IN CONTACT CENTERS

INCREASE MOTIVATION - WHAT DRIVES YOU CRAZY AT WORK!

MANAGING A WORK FROM HOME TEAM - FREE ONLINE CONFERENCE STARTS IN

CUSTOMER EXPERIENCE BEST PRACTICES

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Selection Systems

If someone were looking into implementing a selection system I would suggest that if they can answer a few questions in that process, then they will be better off in the long run. The question is what do they want to accomplish by that? Is it simply a turnover challenge, or a productivity challenge, do they have a need to hire people faster because of a competitive labour market? Next, they need to decide where the pain is. Have they quantified that pain? In other words, have they put a dollar amount on what turnover rate costs their organization? If they put a dollar amount down and do a financial analysis, then the final thing they should look at is the return on investment. - Jeff Furst of FurstPerson

Submit Tips

TIPS

If someone were looking into implementing a selection system I would suggest that if they can answer a few questions in that process, then they will be better off in the long run. The question is what do they want to accomplish by that? Is it simply ... Read More...
June 7, 2021 12:00 PM
 1081 
If you are looking at using an external training company you first need to look if they have the experience of your industry. Do they speak your language and not their language? If we are talking about the tele-sales industry, then it is usually the ... Read More...
June 6, 2021 12:00 PM
 1566 
Showing 1 - 2 of 1480 items
Submit Tips

New 2021 Membership

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest EMEA Newsletter
session userid =
session UserTempID = bbf42c08-fbe2-44d4-a415-4ea20301fb9b
session adminlevel =
session blnTempHelpChatShow =
session blnTempHelpChatShow =
session Country = 2556fc47-a735-4ee1-88ad-99f8b0397917
session cookie set = True
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =