Tweet |
When you use an auto attendant to screen or route calls, best practice is to announce the option then give the instruction. For example, ‘For customer services Press 1.’ If you have your announcements the other way round you are effectively giving an instruction before announcing the option! Call your own company and find out which way you use your auto attendant!
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall