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Answering Customers’ Questions

In your center agents are taking questions on a variety of issues and subjects. Encourage your team to let you know of any new questions they have not been asked before – chances are other agents may have been asked the same question. Then regularly update a central knowledge base or other system with all the questions and answers to ensure your agents can answer as many as possible and avoid duplication of effort.

Submit Tips

TIPS

There are many ways to find potential suppliers – ask colleagues and friends, visit trade shows, look in our supplier’s directory, etc. Contact a maximum of 5 companies. At first contact, assess how YOUR call is dealt with. Ask yourself, "Is this wha... Read More...
December 1, 2020 5:00 AM
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When you first meet with potential suppliers, have them sit in your contact center for around ½-1 hour and listen to the type of calls you are receiving/making. It would be a good idea to have them sit with 2 or 3 different agents so that they can ap... Read More...
November 30, 2020 5:00 AM
 1524 
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