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Always treat the vendor as a partner. Bring them in to ensure that they really understand your business requirements. Find a company that has a relationship that you are comfortable with, and that really understands the long term needs of the contact center, versus the short term needs. Also, look at the cost of ownership, what is the cost over the life of the application? Don’t just look at the upfront cost of an application. - Roger Woolley, VP of Marketing for Autonomy etalk
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