CORONAVIRUS (COVID 19) - FORCING YOU TO WORK FROM HOME?!
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When you handle e-mails into your call, or contact, center, put in place measures to track the performance of your team. For example track response time (how long it takes you to respond), customer feedback (satisfaction), quality (spellings, etc.) and number of e-mails to a resolution (how many e-mails go back and forth between you and the customer before the query is solved). Just like with call stats, set targets and measure results.
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