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Operations Data Management Consultant
Vice President, Customer Care
Director - Patient Access & Care Coordination
Director of Customer Operations
VP, Product and Segment Marketing
Recently a major international airlines contact center and web site was crippled because a new program crashed their systems and caused substantial disruption to customers who wanted to contact the company. We understand that the new program may not have been tested fully before it was distributed system wide. Our tip to avoid this sort of fiasco is - don’t let your business or customers suffer by testing new systems in customer facing environments until they are fully proven internally!