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Assistant Vice President - Head of IT Customer Service
Executive Vice President of Operations
Global Support Operations
Recently a major international airlines contact center and web site was crippled because a new program crashed their systems and caused substantial disruption to customers who wanted to contact the company. We understand that the new program may not have been tested fully before it was distributed system wide. Our tip to avoid this sort of fiasco is - don’t let your business or customers suffer by testing new systems in customer facing environments until they are fully proven internally!