Call them! Check out their web site! Send them an e-mail!
It’s worth occasionally comparing the performance of your contact center to that of your competitors. Find out what access numbers they use for customers (toll free, local, etc.) and compare this to yours. Visit their website and see what they offer that you don’t and vice versa. Send them an e-mail and check the response you get and how long it takes to get to you.
Don’t forget to do this on a regular basis – after all, your existing customers and potential customers compare you with them so why don’t you?!
And, if you want to compare your center against competitors and non competitors, attend our best practice conferences to hear what the best do for actual details - check out our Conference tab for details. Better still, enter our annual awards! Check the Awards tab for details.