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Call Center Director
Vice President, Global Service Delivery
Director, Customer Experience
Director | Program/Project Mgr | Contact Center & Operations Expert Consultant
Making It Easy For Customers
How many customers complain about your processes and procedures and how many compliment you? If you get far more complaints than compliments, look at what you can do to reduce the complaints and turn them into compliments. This often involves just getting rid of procedures that make it difficult for customers.