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Vice President, Application Development
Contact Center Supervisor
Director, Call Center Saas Ops
Sales and Service Representative
VP, Product and Segment Marketing
Quality Of Service
Sometimes when customers complain and give your team a hard time, it can be easy to defend your company’s position and take a heavy handed stance against the customer when they have a legitimate problem. It’s better to make sure you have investigated fully the circumstances surrounding the complaint before passing judgement otherwise you will continue to lose customers and, at the same time, you won’t fix the problem from potentially recurring again.