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Operations Data Management Consultant
Director of Special Projects
Vice President, Customer Care
Director - Patient Access & Care Coordination
Quality Of Service
Sometimes when customers complain and give your team a hard time, it can be easy to defend your company’s position and take a heavy handed stance against the customer when they have a legitimate problem. It’s better to make sure you have investigated fully the circumstances surrounding the complaint before passing judgement otherwise you will continue to lose customers and, at the same time, you won’t fix the problem from potentially recurring again.