Build Your Professional Network! Log in now (Not a member? click here to register FREE)
Operations Data Management Consultant
Project Analyst - cXc
Product Marketing Director
VP, Product and Segment Marketing
Call Your Competitors
To help you understand how your competitors handle customer contact and what things they may be doing that you could also do, call up some of your competitors – not just the ones you know very well, but also the new competitors who may have come into the market recently. Often some good ideas can be obtained by a little covert competitive intelligence.