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Consultancy these days is about looking for real experience. I always advise people to get a hold of project base CV. Another thing that is really important is to get a specialist. We are finding at the moment that there are a lot of generalists out there who have a broad understanding of call centers but perhaps haven’t been involved in self-service or one of the specific technologies you are looking at. Try to link the success of what they do to the outcome of the project. - Kenneth Hitchen of Sabio
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