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Operations Data Management Consultant
Director of Special Projects
Vice President, Customer Care
Director - Patient Access & Care Coordination
Listen To Your Staff
One criticism we often hear from agents/reps about their work is that the managers don’t listen to their ideas. Having worked as a contact center consultant for several years I know the value that agents bring to the business – not only are they crucial but they also have some great ideas. So encourage your staff to give feedback – good and bad – and listen to it!