Build Your Professional Network! Log in now (Not a member? click here to register FREE)
Assistant Vice President - Head of IT Customer Service
Executive Vice President of Operations
Global Support Operations
Listen To Your Staff
One criticism we often hear from agents/reps about their work is that the managers don’t listen to their ideas. Having worked as a contact center consultant for several years I know the value that agents bring to the business – not only are they crucial but they also have some great ideas. So encourage your staff to give feedback – good and bad – and listen to it!