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Vice President, Application Development
Workforce Management Analyst
Director, Call Center Saas Ops
Operations Data Management Consultant
Call Center Director
I called an internet services provider to check some information. My call was picked up at 8.58am by an agent who told me to call back in 2 minutes as their systems were not operational yet – they start at exactly 9.00am. OK I thought to myself, I will call back in 2 minutes but why do they answer the phones if they are not prepared to help me? Make sure everything is ready for when the phone starts ringing!