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In 2013 the ABSA Wealth , Investment Management and Insurance ( WIMI ) business cluster clearly re-defined the future operating model for its direct delivery channel with a core focus on achieving a sales center of excellence to promote WIMI solutions through its Bancassurance partnership within the ABSA Retail Banking channels. The WIMI Direct Delivery Contact Centre is an integral delivery channel to customers throughout the Absa Group , offering multiple channel access to solution customers across a broad spectrum of Absa’s offerings.
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Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...