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Article : 2010 Best in the Contact Center World Revealed
Best in the Contact Center World Revealed at Top Performers Conference and Awards
Palms Casino Resort, Las Vegas 5th November 2010 – After 3 days of conference presentations by the very best in the contact center world, over 150 conference delegates attended the end of conference dinner and awards gala where the rankings of all the presenters was announced.
Unlike most other conferences, the Top Ranking Performers in the Contact Center World conference hosted by ContactCenterWorld – The Global Association for best practices and networking in the contact center industry – the event is free of any sales pitches by vendors. Only those running centers are allowed to present and they have undergone extensive screening to ensure they will share best practices.
At this year’s global event, delegates and presenters from 30 nations around the world shared best practices over 3 days.
At the gala dinner on 5th November, Raj Wadhwani – President Contact Center World announced the rankings of all presenters and awarded the very best in each category a prestigious award, Gold medal and title of undisputed global leader for their respective category.
The 2010 World rankings are as follows:
Contact Center Trainer
#1 Khairiah Adam of VADS Berhad (Malaysia)
#2 Divinia Fernandes Esch of O’Keefe & Swartz (South Africa)
#3 Chris Thompson of Virgin Mobile (Canada)
#4 Lucie Prudka of AVG technologies (Czech Republic)
#5 January Immer of Whirlpool Corp (USA)
Other rankings announced include:
Anita Bowtell of CCMA (Australia) was ranked #1 Industry Champion of 2010
PT Bank Central Asia (Indonesia) was ranked #1 for recruitment by a contact center
Celcom (Malaysia) ranked #1 for best small contact center in the world
The above rankings are based on votes and final award status in the Top Ranking Performers in the Contact Center World awards – an annual benchmarking and best practices awards program run by Contact Center World. More details of the 2011 awards which are open for entry until end of January 2011 at this link https://www.contactcenterworld.com/worldawards
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Published: Monday, November 8, 2010